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Reception

In the professional Reception course, the student will havethe opportunity to learn and organize the workplace, tools, equipment,materials and relevant documentation in the reception area, complete andmaintain documentation related to the activity in the workplace, and performthe procedures for receiving the request for reservation in the accommodation structure. The student will learn to communicate with clients by listening 70%and responding 30%.

At the end of the course Will be able to handle customercomplaints at the reception of the accommodation structure perform simple financial operations, perform actions to change shifts, apply the elements ofhospitality in the reception service center, apply the rules of service, stayand behavior in the workplace and the rules of communication with professional ethics.

General Objectives and Outcomes of the Reception Course

At the end of the course, the trainee will be able to:

  • organize the workplace, tools, equipment, materials and relevant documentation in the reception area.

  • complete and maintain documentation related to the activity in the workplace.

  • perform the procedures for receiving the request for reservation in the accommodation structure.

  • perform registration procedures (check-in) of clients in the accommodation structure.

  • perform check-out procedures of clients in the accommodation structure.

  • assist interested clients / persons during their stay in the accommodation facility / service center.

  • inform clients / interested persons about the attractions of the area, as well as other service centers.

  • handle customer complaints at the reception of the accommodation structure.

  • performs simple financial operations at the reception of the accommodation structure.

  • perform actions to change shifts at the reception.

  • apply the elements of hospitality in the reception service center.

  • apply the rules of service, stay and behavior in the workplace.

  • apply the rules of communication with professional ethics.

  • apply the rules of client safety, sustainable development and environmental protection in the workplace.

Course Plan

Module Module Title Theoretical Hours Practical Hours Assessment Hours Total Hours
Module 1 Introduction to Hotel-Tourism 56 hours 34 hours 10 hours 100 hours
Module 2 Communication and Behavior 20 hours 70 hours 10 hours 100 hours
Module 3 Career Development in Hotel-Tourism 30 hours 105 hours 15 hours 150 hours
Module 4 Relationships with Clients/Visitors 40 hours 140 hours 20 hours 200 hours
Module 5 Essential Reception Functions, Knowledge and Responsibilities 40 hours 140 hours 20 hours 200 hours
Module 6 Handling Problems and Complaints 30 hours 105 hours 15 hours 150 hours