Apart from providing a solid foundation for the essentialknowledge about Albania, the professional course Tourist Guide teaches students howlegislation in force for tourism and the tourist guide works, how to apply fortravel contracts and the principles of sustainable tourism development.
At the end of the course, you will be able to provide tourist services for tourists with special needs, use digital techniques, perform the procedures for the reception of tourists and tourist groups at the destination and also administer the informational and financial documentation of the trip.
General Objectives and Outcomes of the Course Tourist Guide
At the end of the course, the trainee will be able to:
organize the workplace, tools, equipment, materials and relevant documentation in the reception area.
complete and maintain documentation related to the activity in the workplace.
perform the procedures for receiving the request for reservation in the accommodation structure.
perform registration procedures (check-in) of clients in the accommodation structure.
perform check-out procedures of clients in the accommodation structure.
assist interested clients / persons during their stay in the accommodation facility / service center.
inform clients / interested persons about the attractions of the area, as well as other service centers.
handle customer complaints at the reception of the accommodation structure.
performs simple financial operations at the reception of the accommodation structure.
perform actions to change shifts at the reception.
apply the elements of hospitality in the reception service center.
apply the rules of service, stay and behavior in the workplace.
apply the rules of communication with professional ethics.
apply the rules of client safety, sustainable development and environmental protection in the workplace.
|Module||Module Title||Theoretical Hours||Practical Hours||Assessment Hours||Total Hours|
|Module 1||Introduction to Hotel-Tourism||56 hours||34 hours||10 hours||100 hours|
|Module 2||Communication and Behavior||20 hours||70 hours||10 hours||100 hours|
|Module 3||Career development in Hotel-Tourism||30 hours||105 hours||15 hours||150 hours|
|Module 4||Relationships with Clients/Visitors||40 hours||140 hours||20 hours||200 hours|
|Module 5||Essential Reception Functions, Knowledge and Responsibilities||40 hours||140 hours||20 hours||200 hours|
|Module 6||Handling problems and complaints||30 hours||105 hours||15 hours||150 hours|